Question 1

How do I place an order?

Accepted Answer

Log in to your wholesale account and add items to your cart. If you don't have an account yet, contact our sales team at sales@balajiwireless.com or call (909) 444-7999 to get set up.

Question 2

Is your inventory accurate?

Accepted Answer

Yes. Our inventory syncs in real time with our warehouse management system. If an item shows ‘In Stock,’ it’s physically on the shelf and ready to ship.

Question 3

Can I pre-order upcoming devices?

Accepted Answer

Absolutely. We stock cases and accessories ahead of device launches so you’re ready on day one.

Question 4

What’s your minimum order?

Accepted Answer

Contact your account manager for minimum order details and volume pricing tiers. We offer flexible terms tailored to your store count and order history.

Question 5

How fast do orders ship?

Accepted Answer

Same business day. Orders placed before 2:00 PM PST Monday–Friday ship that day.

Question 6

Where do you ship from?

Accepted Answer

We operate two distribution centers — Chino, CA (West Coast) and La Vergne, TN (East Coast). Orders automatically route from the facility closest to your shipping address for the fastest transit time.

Question 7

What carriers do you use?

Accepted Answer

Primarily UPS and DHL. Freight and LTL options are available for large-volume orders upon request.

Question 8

How much does shipping cost?

Accepted Answer

Orders over $250 ship free. Below that threshold, shipping is charged at our negotiated carrier rates, which are passed through at cost — no markup.

Question 9

Do you offer split-shipment by line?

Accepted Answer

Yes. If items in your order are stocked at different DCs, we can split-ship by line to get everything to you as fast as possible.

Question 10

I entered the wrong shipping address. What do I do?

Accepted Answer

Contact support immediately at support@balajiwireless.com or (909) 444-7999. If the order hasn’t shipped yet, we can update the address. Once in transit, we’ll work with the carrier to intercept or redirect.

Question 11

What is your return policy?

Accepted Answer

Returns are handled under our Manufacturer’s Defect policy. Products with valid manufacturing defects can be replaced or recalled through BALAJI Wireless. Contact support@balajiwireless.com with photos of the defect and your order details.

Question 12

What if I received the wrong item or my order is short?

Accepted Answer

Contact support or your account manager. Items go through a rigorous packaging process, but if something is missing, it won’t be charged and we’ll include it in your next shipment.

Question 13

What warranty do your products carry?

Accepted Answer

ZIZO: ZIZO Care Lifetime Warranty. Nimbus9: Limited Lifetime Warranty. CLICK: Lifetime Warranty. Custom Case Kiosk: Lifetime Warranty on Phantom 3 cases. Partner brands: Covered by the respective manufacturer’s warranty

Question 14

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Discover, American Express, wire transfers, and bank deposits. Extended terms (Net 30, etc.) are available after a minimum purchase history of 3 months — contact your account manager for details.

Question 15

How do I view my order history?

Accepted Answer

Log in to your account, navigate to ‘My Orders,’ and you can view, download, and reprint any past order as a PDF.

Question 16

How do I become a retail partner?

Accepted Answer

Contact sales@balajiwireless.com or call (909) 444-7999. We’ll walk you through registration, discuss your store footprint, and set up your wholesale pricing tier.

Question 17

Do you have product images and marketing materials I can use?

Accepted Answer

Yes. We can supply high-resolution product photos, lifestyle imagery, planogram assets, and point-of-sale materials. Ask your account manager or email sales@balajiwireless.com.

Question 18

Are your cases available before new phones launch?

Accepted Answer

Yes — this is a core part of our value. We design and produce cases based on pre-release device specs so your stores are stocked on launch day.

Question 19

Do you offer custom planogram recommendations?

Accepted Answer

Yes. We provide data-driven planogram recommendations tailored to your store volume, carrier mix, and regional sell-through trends. Contact your account manager to get started.

Frequently asked questions

Ordering

Shipping & Delivery

Returns & Warranties

Payments & Accounts

Products & Marketing

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